Terms and Conditions

Greenstore4u created a website with an online store at www.greenstore4u.com aiming at sharing its philosophy, ideals, products and services to as many people as possible.

The e-commerce choice was made in a rational and objective way, making use of the internet and 21st century opportunities with the purpose of making the user experience as pleasant, safe and convenient as possible.

Considering that this project is constantly evolving, as any online project, there may be situations where it will not be as detailed as possible, which can result in errors or deconfigurations.  In this sense, we encourage the users of this website to indicate the situations or aspects that could undergo improvements and revisions. For that matter, please contact us via email, to geral@greenstore4u.com to our mobile number (+351 916 989 707).

The success of this project will also be achieved with your help. Please feel free to support us and become part of this “Green” movement!

We also advise you to previously read the terms and conditions herewith before navigating in our website, as they define our privacy policy and they establish the basis in which you can visit and use our website. By using this page, you will automatically be accepting the terms and conditions herewith.

1 – General

This website and all its content are the property of Greenstore4u.

Greenstore4u office is located in Praça 5 de Outubro, 56, 4730-731 – Vila Verde, PORTUGAL.

2 – Contents and Prices

Greenstore4u endeavours to ensure that all content entered in the website is precise and correct at the date of publication. Notwithstanding the constant effort to ensure the quality of the content published, there may be be errors or technical failure which shall not be the responsibility of Greenstore4u. Therefore, Greenstore4u cannot ensure an uninterrupted service due to the said technical failure. Also, Greenstore4u reserves the right to suspend, edit, add or remove part of this website’s content, at any time, with no justification. You can find information on the products we sell at www.greenstore4u.com, as well as information by the manufacturer or authorized distributor; Greenstore4u declines any responsibility for omissions or errors that may be found in this information.

All information available at www.greenstore4u.com, newsletters, social networks (Facebook, Twitter, Pinterest, blog or other) are merely informative and educational and cannot replace, in any way, the advice by a healthcare professional. That information has not been assessed by the health authorities and is not intended to prevent, diagnose or cure any disease.

For the user’s convenience, this online store has added links to other websites, which content and privacy policies are not the responsibility of Greenstore4u.

All prices are indicated in Euro (€), include VAT at the current legal rate and exclude shipping. Any modification to the applicable VAT type will be reflected on the products’ price.

Shipping is free for purchases of 50€ or more. For purchases under 50€, shipping will be charged at 3.99€, regardless of the product(s)’ weight or volume.

At Checkout, the system calculates whether the purchase is equal or over 50€ or less than 50€. If it is over 50€, you must select “Free shipping”.

These rules are applicable to Continental Portugal.

For exceptional cases, the same amounts will be applied and previously communicated to the customer.

3- Promotions

The use of a promotional code (discount voucher) can only be applied to one order. This code must be correctly entered in respective field, in the Shopping Basket view. If you have applied a promotional code and then decide to return your products, the value of the promotional code will be discounted to your reimbursement.

Promotional offers are only valid during the specified period.

4 – Orders and Payment

To place an order at Greenstore4u online store, you must select the products that you wish to purchase, add them to your Shopping Basket, finish your order and fill-in the information requested.

You will be asked to create a personal account, where you will define a password, which will give you a faster access to your account in further visits to the website, at www.greenstore4u.com/my-account

4.1 – Shopping Basket – You can add the amounts in this step; if you have forgotten to add any product you can still do so in this step. If you have a promotional code you must also enter it in this step. Click on “finish order”.

4.2 – Shipping & Payment – In this step you must select your preferred payment method and how shipping will be done. There is also a Notes field.

4.2.1 – Payment Methods – You can pay for your order by bank transfer or via PayPal.

4.2.2 – Shipping – Greenstore4u has partnered with CTT, the market leader in quality and efficiency regarding products’ delivery in Portugal.

If your order is over 50€, select “Free shipping”

4.2.3 – Confirmation – In this step, you must verify that all is correct: if not, click on “go back” and you will be redirected to your Shopping Basket where you can change the amounts and click on “Continue shopping”. When everything is correct, click on “Finish”.

4.2.4 – Finish – In this step, if you have chosen payment by bank transfer, your purchase order and a specific number will be displayed. Keep that number and send it with your bank transfer proof. We will need it to process your order and ship it to the address indicated by you.

If you have paid by PayPal, you will be redirected to the PayPal’s page, where you must enter your access credentials to the platform (if you are registered), or enter your debit/credit card details (if you do not have a PayPal account). You can also use a MBNet card when you pay via PayPal.

Once you have completed your order, you will receive a purchase order in your via email.

All orders are subject to stock availability. Lease note that your order will not be processed until you have confirmed its payment; hence, Greenstore4u cannot guarantee product availability until it starts processing your order.

Orders are valid for 8 days and if you fail to pay your order during that period it will be automatically cancelled.

Should the shipping information provided by you be incorrect or incomplete, Greenstore4u will decline any responsibility for the delay or loss of the shipment.

After verification and confirmation by Greenstore4u, orders are dispatched within one working day.

If your order is verified/confirmed outside working hours, it will be dispatched on the following working day.

The displayed estimated delivery dates are merely indicative and any delay in the product(s)’ shipment will not give you the right to demand compensation. If the customer does not collect the shipment at the transporting entity within the allocated time and the shipment is returned to Greenstore4u, the transport charge for a new delivery will be supported by the customer.

5 – Cancellations, warranty and returns

You may cancel or change your order by accessing your personal area, or by sending an email to geral@greenstore4u.com with the order number, order date, ordered products and your full name.

If a product is unavailable or out of stock, you will be notified of the partial or total cancellation of your order and we will reimburse you of the amount you have paid.

The consumer has the right to return its items within a 14 day-period, since those items have not been used or damaged (as provided in the Portuguese Decree Law N 143/2001 of April 26). The product(s) may be returned in the same conditions as when it was received (and properly packed), via registered mail to Greenstore4u, Praça 5 de Outubro, 56, 4730-731 Vila Verde, PORTUGAL.

Your receipt will be a proof of purchase and must be presented with your return. Any shipping expenses related to the return are the customer’s responsibility, excepting if products have been shipped incorrectly.

If the article acquired presents any default or is not working properly, please contact us at geral@greenstore4u.com and indicate the invoice number, order number, purchase date, the product’s name and model (if applicable) and a description of the problem.

All articles are duly packed in secure packages to ensure that they do not get damaged. If you detect any external damage in the product’s package you must report that default to the shipping agent at the time of delivery, and indicate that damage in the delivery proof document. You must contact us immediately after receiving the damaged product.

Greenstore4u declines any responsibility for the damage or loss of returned goods.

We accept no liability from the improper or inadequate use of the products sold by us. We politely invite our customers to carefully read the information about the product that they intend to purchase, namely its composition, to ensure that they are not allergic to any of its components. Greenstore4u cannot accept any liability in case if an allergic reaction or an undesired reaction caused by its traded products. In case of accident involving the accidental ingestion of any product you must contact (if in Portugal) the poisons information centre – Centro de Informação Antivenenos – CIAV (808 250 143). All cosmetic products are registered in the Cosmetic Products Notification Portal – CPNP; the competent authorities have access to information on those products (namely their composition, International Nomenclature of Cosmetic Ingredients).

6 – Security and confidentiality

Confidentiality of data provided by its customers is very important for Greenstore4u (provided in Portuguese Act no. 67/98 of 26 of October). This website and online store collects personal data (name, email address, mobile phone, and address) to provide a better service. Your details will remain confidential. Access to the collected information is restricted; it is only used for communicating with the customer, for processing and shipping your orders, and it is not disclosed to third parties, excepting in cases where required by law or when needed to provide you with a service (e.g., shipping your order by mail or shipping company).

Occasionally, we may send you information on promotions by email or SMS. Please email us if you do not wish to receive such information (geral@greenstore4u.com). All customers have the right to access, edit or cancel their details. To access and change your details, you must enter your personal area. To cancel your account, send us an email to geral@greenstore4u.com.

This website also collects details on your computer automatically with the purpose to account for accesses and determine user profiles. This information is collected for statistical purposes and does not allow for a personal identification.  This website uses cookies which store data in your computer to make your navigation easier and to personalise your future visits. If you choose to disable cookies (follow your internet browser’s instructions), some functionalities of this online store may not work properly. You can also eliminate cookies at any time (follow your internet browser’s instructions).

7 – Intellectual property

www.greenstore4u.com content including, but not limited to, descriptions, images, videos, logos are the property of Greenstore4u (or whenever applicable to its suppliers and partners).

8 – Applicable Law

Sales and usage of www.greenstore4u.com website are subject to the Portuguese law on e-commerce that is currently in force.

According to Portuguese Act 144/2015 of September 8, in case of dispute, the consumer can seek a Entity of Alternative Dispute Resolution regarding consumption: CIAB – Centro de informação, Mediação e arbitragem de consumo (Consumption Dispute Court), Rua D. Afonso Henriques n.º1, 4700-303 Braga. You can find more information at www.consumidor.pt.

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